All orders are shipped using FedEx, Monday thru Friday's.
Adult signature (age 21 or over) is REQUIRED at time of delivery - WINE SHIPMENTS CANNOT BE LEFT AT THE DOOR. We recommend having the shipment sent to your business address or local FedEx Office if obtaining a signature will be an issue.
FedEx will attempt delivery 3 times (with door tag notifications), after which the package will be returned to us at the winery. We will reship the package only after obtaining customer approval and payment of any return and reshipping fees.
Orders are generally processed & shipped within 1-2 business days after being received. We may occasionally hold orders due to extreme weather conditions in order to ensure quality of the delivered product.
Under New York state law, alcoholic beverages may not be returned once sold except in the case of defective bottles. Shipments where the provided address information is incorrect or incomplete and are returned to us as undeliverable will either be reshipped at the expense of the customer or refunded, minus applicable shipping & return fees. If a shipment is returned due to damages, an incorrect order shipped, or a problem with the wine, it will be shipped back to the customer again at no extra charge upon the customers request.